FAQs

1. I have a concern about my order, what's the easiest way to contact you? For urgent concerns, send us an email at furvanahstore@gmail.com. Our team personally handles every message and we'll make sure you have the best experience shopping with Furvanah.

2. I need to change my shipping address, what should I do? Please let us know within the first 24 hours after placing your order. Email us at furvanahstore@gmail.com for the quickest response.

3. Where is my shipping confirmation? Please allow 2–4 business days for your order to be processed before receiving your shipping confirmation. If you still haven't received it, please check your spam folder first — then reach out to us at furvanahstore@gmail.com.

4. Why hasn't my tracking updated? Allow 2–4 days for your order to process and tracking to update. If your tracking hasn't updated after that period, email us at furvanahstore@gmail.com and we'll sort it out immediately.

5. Do you accept international orders? Yes, we ship internationally. Please note that shipping fees, delivery times, and any applicable customs duties may vary depending on your location.

6. What if I want to cancel my order or change my mind? Email us at furvanahstore@gmail.com within 24 hours of placing your order and we'll do our best to accommodate your request.

7. What is your return policy? We offer a 30-day return policy on all orders, provided items are unused and undamaged. Simply email us at furvanahstore@gmail.com to get started and we'll guide you through the process.